Refund Policy

REFUNDS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If your item is defective in any way, you are eligible for a refund. Send a photo of your defective product along with a message of what is wrong with it to support@flex-brands.co. Once reviewed, we will be in touch if you are eligible for a refund, and discuss sending new product or issuing a refund/store credit.

If you choose a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returning Items

Unfortunately we cannot accept returns of our products. While we can issue refunds for damaged or defective goods, we cannot accept products to be shipped back to our facility.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flex-brands.co.

Incorrect Item
If you were sent the wrong item, please send your order confirmation, along with a photo of the product you received, to support@flex-brands.co. Once reviewed, we will be in touch to make sure you are sent the correct product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your product.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.